Support

Transcription and AI run on your device. Optional private iCloud sync can transfer your library between your Apple devices through your own Apple Account; audio files have a separate sync setting, off by default. Exports and system backups are separate.

No Mymo account is required. Recording, transcription and AI work offline after model download. Optional iCloud sync uses your own Apple Account; downloads, sync and App Store services need internet.

That's the on-device speech-recognition (Whisper) and AI models. They're downloaded once, then everything runs locally. Download requests do not include your memo content; the hosting provider receives technical connection information such as your IP address.

Transcription uses the open-source Whisper speech models, originally released by OpenAI, running on your device: nothing is sent to OpenAI. They support 99+ languages, with accuracy that varies by language. The app interface is available in 31 languages.

Accuracy depends on the language, the transcription model used, speech clarity and background noise. You can edit any transcript in the app to correct names or terms.

Recording, on-device transcription, search, folders, favorites, widgets, Shortcuts and optional iCloud sync are free. Mymo Premium unlocks the assistant layer: AI summaries, action items, auto-generated titles, auto-categorization, chat-with-your-memo and transcript translation, plus higher-accuracy models, Apple Watch recording, audio import from other apps, photo attachments, PDF export and sharing of the original audio. The 7-day free trial applies to the annual subscription.

Open the Settings app on your iPhone → tap your name → Subscriptions → Mymo, then manage or cancel. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. The Lifetime option is a one-time purchase and does not renew. See our Terms of Use.

Open the paywall in the app and tap Restore Purchases. Your purchase is tied to your Apple Account.

Mymo offers optional synchronization through iCloud in your own Apple Account, off by default. Audio transfers have their own switch, also off by default. Synchronization is not an independent backup: permanent deletions propagate when devices synchronize. Turning off audio transfers does not stop explicit audio deletions from propagating. Uninstalling the app does not erase existing iCloud copies, exports or system backups. You can keep or delete the cloud library when disabling iCloud sync.

Make sure microphone access is granted in Settings → Mymo. With some Bluetooth headsets iOS blocks background audio; Mymo will then briefly open to start the recording. Trying again once usually resolves it.

Email contact@mymoapp.com with a short description and, for bugs, your device model and iOS version. You can also export diagnostic logs from the app's settings — review their contents before sending and avoid including sensitive material.